In Press. Digital intelligence: AI in industry and business
Keywords:
artificial intelligence, machine learning, insurance, insurance services, underwriting, generative artificial intelligenceSynopsis
This research is devoted to current issues related to the use of artificial intelligence technologies by insurers in providing insurance services. The characteristic features of digital insurance regarding the orientation of the insurer's business processes to the client, multi-channel and platformization of customer service were identified. The dynamics of artificial intelligence usage in the global insurance market have been analyzed. The regional structure of artificial intelligence application in the global insurance market has been studied.
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